Help and Frequent Questions
If you have any questions or queries, please contact us - we aim to reply within three to four working days.
- Delivery: Can I arrange a collection?
- Delivery: Dispatching animals in cold weather?
- Delivery: Do you ship outside the UK?
- Delivery: Do you ship to Southern Ireland?
- Delivery: How do you package your animals?
- Delivery: How does the Exotic-Pets.co.uk Hand Delivery Service work?
- Delivery: How much is delivery?
- Delivery: Which delivery service do I require?
- Delivery: Which postcodes are classed as Scottish Highlands
- Delivery: Yesterday I paid for Next Day Delivery, so where is my order?
- General: Do you have a license to sell exotic pets?
- General: Do you have a shop I can visit?
- General: How do you guarantee healthy pets?
- General: I am thinking of buying an exotic pet - what do you recommend?
- General: I've just found a Praying Mantis - What species is it?
- General: Why do you sell wild caught animals?
- General: Why does it take so long for you to reply to my email?
- Order: Can a specify the sex of my new exotic pet?
- Order: How do I check my delivery status?
- Order: I have just receive my new pet, what should I do next?
- Order: I'm not happy with my order, what do I do?
- Order: I've just placed an order, when will I receive it?
- Order: Size of live foods?
- Order: Why is it taking so long to process my order?
- Order: Why is payment taken before I receive my order?
- Website: Can I see a list of pets and supplies available to order?
- Website: How do I become a referrer?
- Website: I have experience in keeping exotic pets, can I contribute?
- Website: I’ve just changed my email address, could you update your records?
- Website: What are Pet Points?
- Website: What do I do with Referral Points?
- Website: What is the difference between On Site and In Stock?
- Website: When will a species be back in stock?
Can't find the answer to your question? Contact us
