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Customer Testimonials

Things our customers have said about us...

First class service, quick delivery, well packed, will definitely use again.

Syd B, Cheshire, UK

Absolutely spot on! Couldn't have provided a better service, provided great info over the phone. I now have an adorable little tarantula to add to my exotics collection!

Adam P, Worksop, UK

Very pleased with my little axolotl, it has settled in nicely, would only ever buy from yourselves in in the future, many thanks again.

Catherine T, Tyne & Wear, UK

Very happy with the service and the amazing new Eastern Collard Lizard :)

Tom C, Bedford, UK

Excellent service yet again from you guys!
Boa arrived alive and healthy.
Dispatched and delivered REALLY fast.
Love my new friend
Thanks again guys!

Rich K, West Midlands, UK

Absolutely brilliant. Communication was fantastic, order was packaged exceptionally well, and our new family members arrived safe and well.
I cannot fault.

Charlotte F, Stevenage, UK

I am extremely happy with my order, all spiders arrived safe and well this morning and have since been rehoused. Thanks again.

Paul D, Durham, UK

Far best pet shop I've delt with will definitely be using again in the future.

Leighann M, Carronshore, UK

Honestly the best site/shop I have used for livestock. The very best quality animals, at great prices. Fast delivery, perfect packaging and great communication. No need to say more. Perfect! Thank you!

Jack S, Sheffield, UK

Received a phone call to say my order was on its way, fab service would highly recommend. Have already placed more recent orders.

Samantha N, Winslow, UK

Very , Very Good Service - Near Perfect ! :) Very Happy With All My Orders.

Paul L, Eastbourne, UK

Brilliant quality healthy pets, friendly service and quick delivery. 5/5!

Evie C, Brixworth, UK

Thank you for another faultless delivery. Spot on as usual. Top marks :)

Dale N, Goole, UK

The only online reptile livestock supplier i would use :)
First class service :)

Simon C, Littleport, UK

Never had such professional service before and the Geckos are perfect in everyway. Can't recommend this company enough to my friends, can't wait to order more!

Kristian D, Aberystwyth, UK

I couldn't miss the opportunity for the Came Spider, I've been looking for one for years and to see you have some in stock, I want to get another.
Order arrived perfectly and the specimen is superb quality - I LOVE IT

Many Thanks, Bobbie

You've made me a very happy man! I will reccomend to all of my arachnid lovers to your site, very impressed!!

Bobbie W, Somerset, UK

I have just received my Marbled Salamander and I am thoroughly delighted with the little critter! I just wanted to say thank you for such an excellent service, and keep up the good work!!!!

Carl W, Kent, UK

My Axalotl arrived today and I would just like to say many thanks he/she is settling in nicely and has been exploring and eaten.

The packaging was A1 and I am incredibly happy.

Damien G, Bourne, UK

I just wanted to thankyou for my beautiful Chilean Rose Tarantula, which i received in excellent condition.

'Harriet' is lovely, she is quite happy to be handled and is already an established member of the family. I have wanted a tarantula since i was 8 and have clearly made the right choice with Harriet through Exotic-pets.co.uk.

Once again, many thanks and i will definitely be recommending you.

Katrina C, Worthing

Not only was I impressed by your pre-sales advice, I am now the fortunate owner of two wonderful 'Beardies' which arrived on the Isle of Man on Wednesday 22nd Jul 09.

Despite having travelled for 30+ hours, my lizards arrived in perfect condition, thanks to the initial health of the lizards, and also due to the care taken by Exotic Pets to package the animals to a very high standard.

I would have no hesitation in recommending this Company to anyone who is considering becoming the owner of an exotic pet.

Thank you very much, I must have sat watching my lizards for hours already, and am seeing the rewards of buying healthy reptiles from people who, obviously care about their animals. Best Wishes, Ray

Ray J, Douglas

Just recieved my earthworms, mealworms, and axolotl pellets all in ACE condition!!

I will be ordering from you FOREVER from now on, thanks for a smooth order and delivery.

Lindsey S, Andover

I just recieved my first purchase from Exotic-Pets of 25pinkies and 25fluffs and I'm very pleased to say that it was of a standard better than anywhere else I have bought reptile supplies from either on the internet or at pet stores.

The mice were still frozen, they arrived within 2days of ordering and brought out constriction in all of my little snakes, so I'm very impressed and will definately be a regular from now on.

Adam E, London

I would just like to thankyou for the prompt and personal delivery of my male basilisk, he has settled in with the female very well.

Many thanks.

Adrian L, Doncaster

Just to let you know the Hermit Crabs turned up today. I was very impressed with the packaging in moss, which meant they turned up hardly stressed at all. I am also really pleased with the crabs which show good colour variation as you might expect for the rugosus species. I regret not ordering three and will be ordering an extra one soon.

Martyn R, Wrexham

I would simply like to thank Exotic Pets for attaining me a most beautiful and healthy Adult Red Eye Tree frog that Karen herself delivered to my door.

Their commitment to their customers and the animals they care for and promote is a beacon of light amongst all other internet businesses and I wish them all future success with what is in my opinion the best site for the purchase of exotic animals.

Thank you

Luke W, Rotherham

Hi there, Chocolate Millipedes arrived today. They are beautiful. Thankyou for the fast delivery.

Samantha S, Lancashire

Just want ot say theat my g.rosea ariived last week in perfect condition. Defenitley be ordering from you again!!!!

Francois T, Surrey

I must say im verry happy with my cornsnake. Very healthy, alert and a better morph than i ordered. Thankx v much.

George S, Glasgow

Recieved the chameleons today and very happy with purchase, will buy again, thanks.

Keith L, Lisnaskea

Once again you have outdone yourselves... the order arrived today, and i must say the toads are gorgeous. No DOA's, not even a single cockroach!
As always, another extreamly happy customer, will definatly continue to purchase from you  =D

Oliver D, Manchester

Received the 2 water dragons yesterday and have to say that I am delighted with them. Many thanks for swift delivery and hope to deal with you again soon.

Sylvia R, North Lanarkshire

My little motley ghost corn snake arrived this morning and he is gorgeous. I am so impressed with everything about this transaction. Thank you so much.  

Christien N, Milton Keynes

Received my order in brilliant packaging, you took a lot of care ensuring everything was secure.Thanks very much Exotic-pets.co.uk! Very pleased with my order.

Sharon W, Bristol

Yet again excellent service. My Vietnam Black Tarantula arrived in great feisty condition, Exotic-Pets.co.uk highly recommended!

Alex H, Cumbria

I was well impressed with the quality of my parcel, inside and out.
An awful lot of TLC gone into a mere £1 order ... many thanks!!!

Janet B, Llantwit Major

Ordered my G.rosea and equipment, received so fast even in X-mas week in excellent condition, thanks Exotic-Pets.co.uk. I'll be in touch soon for more critters, will def be using you again.

Alex H, Cumbria

I received four healthy frogs at 9.00 am Friday 22nd dec. My daughters Christmas is now complete, thank you very much!

Phillip B, West Glamorgan

I would just like to thank everyone involved in my transaction in purchasing a baby common boa. When I opened the box this morning, well shocked, great colours and pattern definitions.

So once again thanks for everything, and I will be dealing with you again, Kirk

Kirk T, Reading

Crickets received yesterday. Thank you for such a speedy delivery and also the excellent packaging, very much appreciated as you can imagine. All the crickets were in perfect condition bar one. My daughter and I have found your web page to be very helpful with so much info.

Thanks once again.

Myra W, Dorset

Spiderling arrived safe and well thanks ever so much. will definitely buy from you again in the future and will highly recommend you. Thanks again.

Joanne D, Hemel Hempstead

The mantids have arrived! They look beautiful and everybody is very jealous. I can't wait to get home and set up the tank.

Thank you very much and I look forward to doing business with you in the future.

Brenda R, UK

The African Mantis arrived safely and is a beautiful creamy-green with a brown line running down the back and abdomen.

I hope to make all further purchaces from you. Thank you again.

Susan A, Crewe

Just a quick note from a happy customer to tell you that the Chinese Mantis Ooth i got from you at Kettering a couple of weeks back has just hatched today, it looks like a good 150 - 200 of them in the tank. As a new Mantis keeper and this being my first attempt at hatching an Ooth i can tell you that i'm feeling pretty chuffed at the moment. Cheers Dave

Dave G, UK

Thanks for your excellent service, I will definately be recommending your
company to other interested parties. Thanks for keeping me up-to-date about what was happening regarding weather and despatching etc, it has helped make it a pleasure.

Jeremy C, Devon

My order arrived safely this morning, thank you very much... I love the heat bag idea, I have never seen those before... First class service!

Geoff W, Whittlesey

I wish everyone was as friendly and helpful as you Karen.

Wayne B, Gloucester

...it makes a change to see a website (or shop for that matter) that is honest and open about where their animals come from ...if only all reptile/pet shops were as honest.

Darren E, Huntingdon

Dear Exotic pets I received the aquazoo 6 tank today, thank you very much. You are much cheaper than anywhere else.

Glyn H, Barnsley

Just a quick note to say thank you for the super fast delivery at this very busy time off year (Christmas 2005). I look foward to doing a lot more business with you in the near future, once again thank you!

Paul B, Hampshire

The frogs/toads arrived in very good condition! The packaging was
excellent... You are the only company that ships these pets, and for me
living where there are no pet shops this is very good. I'll use you
again for all my purchases. Thanks again.

David B, Huntly

Hi the two Florida snapping turtles arrived today safe and sound, thanks very much for your brilliant service!

Mark J, Rugby

Congratulations on the website it looks FANTASTIC!!!

Craig A, Sheffield

Hi, letting you know I have just received the Skinks, they all are settling in well... I am very happy and look forward to ordering more from you in the future. Thanks very much!

Jeffery D, Caerphilly

Oh my God the hermit crabs are fantastic! My hermit crabs that I have now took 2 years to really become tame and venture out in daylight, these are so tame and the shells so pretty. Thanks so much a really pleased customer, it was worth the wait.

Claire V, Kent

Just to let you know the hermit crabs arrived in good health today and we are very pleased with them! Thanks very much for an excellent and reliable service.

Sally F, High Wycombe

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Order Survey Results - what our customers think...

Quality/Condition 4.7148
Very Good
Overall Packaging 4.7336
Very Good
Value for Money 4.5125
Very Good
Dispatch/Time 4.2706
Very Good
Communication 4.4900
Very Good
Customer Service 4.5815
Very Good

Here are the results of 2843 order surveys; this data comes directly from our database.
We hope this gives you a good indication of our customer's experience.

More information about order surveys, why we do them and how we use the data.