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Livestock Information

This page covers questions relating to how we pack our animals, how animal deliveries work and if transporting them through a courier is safe.

Is it legal to buy animals online?

We are a fully licenced pet shop just like any other retail outlet, the main difference when buying from ourselves, is that we use DEFRA registered animal couriers to deliver your reptiles and amphibians directly to you.

At Exotic-Pets.co.uk we spend hours researching and improving the way we keep our own animals on site. We attend regular training courses to improve our own animal husbandry techniques and to gain further product knowledge. We continually push the boundaries to provide quality care information to all customers and to help them improve their own animal care.

As an animal keeper, please be aware that you are responsible for ensuring that the welfare needs of any animal you purchase from Exotic-Pets.co.uk are met.

I've never kept a reptile or amphibian before

Our team is here to help you. We remain committed to offering comprehensive advice and care information on all the pets we sell and are happy to make recommendations based on your experience and abilities.

How do animal deliveries work?

Please see our Delivery Information page for an explanation of how our animals are delivered, when they are delivered and who delivers them.

Will the animal be safe?

Exotic-Pets.co.uk has been running for over a decade and we take all animal transportation very seriously. As a business, we liaise continually with our couriers to ensure that all animals are delivered within the shortest journey time possible.

Most importantly we guarantee that all animals will be fit to travel. If for any reason, we had doubt, we would contact you and remove the animal immediately from sale. 

How are they packed?

Any reptiles and amphibians purchased through Exotic-Pets.co.uk will be packed into suitable containers or bags, we place them carefully into thick polystyrene boxes and fill any spaces with void fill.

Heat packs are provided when required so that all animals will remain warm on their journey to you, and all packaging is labelled and written on to remind our couriers what they are carrying.

What if I'm not happy with my purchase?

We only sell flawless specimens of reptile and amphibian and will happily provide photos and further information before a purchase is made.

If you receive an order from us that you’re unhappy with, please contact us immediately to discuss this, your satisfaction is important to us.

Can't find what you're looking for? Please see our FAQs page

SEE ALL Latest News

Christmas Opening and Delivery Information
Friday 01 December 2017

Our opening hours over the festive period and last posting dates for orders.

Exotic Pets UK Limited, Bagthorpe Farm, Hollins, Old Brampton, Chesterfield, Derbyshire, S42 7JH, United Kingdom
01246 568390   support@exotic-pets.co.uk
Registered in England and Wales. Company registration number: 06551434. VAT number: GB 937209218
© Exotic Pets UK 2005-2017. Your access to and use of this Website is conditional on your acceptance of these terms.