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Collecting Orders and Local Delivery

Our main hub is based in Chesterfield, Derbyshire in the heart of the Peak District. We are a family run, online business and do not have a retail premises for you to browse; however, we keep a plethora of animals and products here on site with the rest being distributed to us from our wholesale partners. 

Should you prefer not to have items shipped and animals couriered to you using DEFRA registered animal couriers, we do have alternative options available.

Local deliveries

We have recently launched our ‘Essentials to Go’ Local Delivery service; this is proving extremely popular with our local customers. We have chosen a sensibly sized delivery area within central reach of our Chesterfield base and close to Dronfield and South Sheffield areas. This area has been formed by looking at where the bulk of our regular customers live from our data and avoids heavily congested areas and clean air zones. 

How ‘Essentials to Go’ deliveries work

  1. Browse our range of livestock, food and supplies online and add them to your Shopping Basket. Alternatively, orders can be placed by phone on 01246 568390.
  2. Orders must be placed before midnight on Wednesdays to be delivered on Friday the same week between 5-9pm (Set yourself a weekly reminder!).
  3. The local delivery option will be default at the checkout for all of local customers within our initial catchment area, with a nominal fee of £3.50 to cover our team members wages, fuel and any other associated vehicle costs.
  4. Proceed with your chosen payment method.
  5. You will also be entered into our monthly prize draw! Each order placed for local delivery will automatically give you a chance of winning £25 credit on your account! More orders = more entries! This is drawn on the 1st of every month, and announced on our social media pages. Winners will be emailed by [email protected].

Delivery times

We plan our route based on the orders placed for local delivery each week, so the delivery times may vary. Orders placed after the cut off will be added to the following Fridays delivery. We deliver locally between 5:00pm - 9:00pm on Friday evenings. Please ensure your contact number is correct as we will call if there is no answer. Missed deliveries will be credited back to your account so you can reorder for the following week; minus the delivery fee, as this covers our time and fuel for the failed delivery.

Before I order, are there any restrictions?

The good news is that there will be no restrictions on what can be ordered for delivery! You have access to everything we offer including pets, foods, and supplies including full setups and the fee will remain the same. There will be no initial minimum spend on using this service, we understand times are difficult for people, but we ask that you please support the local delivery service sensibly (i.e. We can't just be delivering single tubs of livefood every single week).

For vertebrate livestock (i.e. reptiles and amphibians) we will still ask the same pre-sale check questions and will need you to share photos of housing and equipment you have or intend to use. We are a passionate group of reptile enthusiasts and will happily help and support you with all of your pet needs.

We understand the delivery fee may not work for every single customer, however to make this service sustainable we must be able to cover our basic costs. We also have our regular online services for anyone local who this doesn't suit or those who need items sooner as we ship all our goods nationwide at relatively low cost on a daily basis.

Collecting orders

Some eligible orders may be available for collection, however due to time constraints on our busy team and limited parking on site, we do not currently offer this option for all orders. However, we will be rolling out a Click and Collect service for all items in the near future, so please sign up to our emails and keep an eye on your inbox for updates.

Orders currently eligible for collection

  • Reptiles and Amphibians.
  • Vivariums, Glass Terrariums, Aquariums and Starter Kits.

If you are ordering livestock, housing or full starter kits and would prefer to collect from our main hub in Chesterfield, please contact us before ordering to discuss in more detail.

Collection times

Strictly collections by appointment only. This will be arranged during our opening hours, Monday - Friday 10:00am - 4:30pm. Occasionally we may be able to accommodate collections outside of these hours by prior arrangement.

Can't find what you're looking for? Please see our FAQs page.