About order surveys
About the Exotic-Pets.co.uk order surveys and why we've published this data on the website.
Why we have developed order surveys
The order survey system was initially designed to give us some feedback; to find out what you feel we're doing right and where we need to improve.
However we noticed an increase in comments from forum users, things like:
“...9 out of 10 animals arrive dead”
“...my friend had something from Exotic Pets and it was in poor condition”
“...they take your money and don't send anything out”
We wanted to show what our customers really think, rather than you relying on our word or hear-say. So we've published the results for all to see.
It is fair to say not every order goes smoothly. From the hundreds of orders we send out each month, if the odd problem does arise, we do our very best to put things right as soon as possible.
Are my order survey details kept private?
Yes, only we can see what you've had to say about your order. The details displayed on the website are overall results from the star rating system and can not be traced back to you.
Can you edit this data?
No. This data comes directly from the database and updates real-time. So the data displaying is not just the odd good comment (like on a testimonials page), but the bad and the ugly too.