Latest News & Events
Latest news and forthcoming events at Exotic Pets UK
Tuesday, 23rd November 2021
Christmas Opening and Delivery Information
Ordering before Christmas
During the festive period it's advisable to place all orders as soon as possible, so we can plan for them.
Our regular delivery service will continue until Wednesday 22nd December; with the following exceptions.
Foods and Supplies
- Our last posting date for Christmas is Wednesday 22nd December.
- Off-Site items (e.g. bulk bags of livefood) must be ordered before 10am on Sunday 19th of December. This will allow us enough time to get your goods fresh from our supplier and straight out to you before Christmas.
Invertebrates
- Our last posting date for invertebrate orders will be Thursday 16th December. These orders will processed on a first come and first served basis and are subject to the weather conditions being favourable. i.e. Stable overnight temperatures (i.e. usually above 5°C) and no hard frosts.
- Any orders received after this date will be shipped week commencing 3rd January 2022.
Reptile Courier
- We are accepting online Christmas orders for our reptile courier from Wednesday 1st December 2021.
- All orders must be received, and checks completed by Friday 10th December for delivery on Thursday 16th December.
- Any orders received, or checks completed after this date will not be delivered until Thursday 13th January 2022.
Mixed Orders
- Please look under the relevant headings above and ensure your order is placed before the earliest cut off time.
- It may be quicker to place separate orders for some items if your desperate for them and there is a potential risk of delay e.g. cold weather
- Please call and speak to us if your order is urgent and we can advise you the best course of action.
Ordering before New Year
Foods and Supplies
- Our last posting date for New Year is Wednesday 29th December.
- Off-Site items (e.g. bulk bags of livefood) must be ordered before 10am on Sunday 26th of December. This will allow us enough time to get your goods fresh from our supplier and straight out to you before New Year.
- Orders will be processed first come, first served. With two bank holidays between Christmas and New Year; order early to avoid disappointment.
Ordering after New Year
Foods and Supplies
- Normal service levels will begin to resume Tuesday 4th January.
- Off-Site items (e.g. bulk bags of livefood) must be ordered before 10am on Sunday 2nd of January. This will allow us enough time to get your goods fresh from our supplier and straight out to you after the New Year.
- Orders will be processed first come, first served. With a bank holiday straight after New Year; order early to avoid disappointment.
Invertebrates
- Shipping will re-commence from Tuesday 4th January.
- Our backlog of Christmas orders will take priority.
- Order shipping is subject to the weather conditions being favourable. i.e. Stable overnight temperatures (i.e. usually above 5°C) and no hard frosts.
Reptile Courier
- The first courier delivery date is of the New Year is Thursday 13th January 2022.
- Our backlog of Christmas orders will take priority. If we receive a large numbers of orders early in the New Year, we may need to delay some orders until the following week. We will contact you and discuss this if it becomes necessary.
- All orders must be received, and checks completed by Friday 7th for delivery on Thursday 13th January.
Customer Collect
Save on courier fees! Don't forget, if you live closeby we offer a collection service. Order online and collect straight from our shop instead.
Our Shop
Why not visit us in person this Christmas? We'd love to meet you! Learn more about our Dronfield store.
Opening Hours
- Christmas Eve (10 - 4pm)
- Christmas Day (CLOSED)
- Boxing Day (CLOSED)
- Christmas Day Bank Holiday (10 - 4pm)
- Boxing Day Bank Holiday (10 - 4pm)
- Wednesday 29th (10 – 6pm)
- Thursday 30th (10 – 6pm)
- New Year’s Eve (10 – 4pm)
- New Year’s Day (CLOSED)
- Sunday 2nd (10 – 4pm)
- New Year Bank Holiday 3rd (10 - 4pm)
