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Ordering during COVID-19 Read more

Last Orders and Opening Times

Tuesday, 1st December 2020

Orders will be sent out on a first come, first served basis over the festive period. Placing your orders early is advisable, here is a guide to help you.

Last Orders

Reptile courier

All reptile and amphibian orders must be received by Monday 14th December by 6pm for delivery on Thursday 17th December (this excludes pre-orders). This is our last animal courier delivery date prior to Christmas. Any orders received after this date and/or pre-orders will not be delivered until Thursday 7th January 2021.

Note: After placing your order it is essential that we speak to you over the phone to go through essential animal husbandry and housing. We will likely request photographs of your setup prior to shipping, please have them ready to send by email at our request. If we are unable to get in touch with you, it will likely cause the delay of your order until the new year!

Invertebrates

Monday 14th through to Thursday 17th, Monday 21st and Tuesday 22nd of December, invertebrates will be shipped as normal. These will be the last dispatch dates before Christmas. Any orders received after this date will not be shipped until week commencing 4th January 2021 at the earliest!

Note: Shipping dates are also subject to weather conditions being favourable.

Pet Food and Supplies

We recommend ordering before 10am on Sunday 20th of December for all orders containing Off-Site items (e.g. bulk bags of livefood). This will allow us enough time to get your goods fresh from our supplier and out to you before Christmas. After this date, Off-Site items may not to be sent out until the New Year, depending on what else the order contains!

All On-Site products will continue to be sent out as normal until Tuesday 22nd December for livefood/frozen, and Thursday 24th December for pet supplies only. Shipping will resume leading into the New Year up until Tuesday 29th for livefood/frozen and Thursday 31st respectively . 

Note: Livefood/frozen shipping days are limited to reduce any risk of goods being spoiled during the Christmas rush.

Shipping will re-commence as normal from the 4th January 2021.  

Mixed Orders

Please look under the relevant headings and ensure your order is placed before the earliest cut off time.

Opening Hours

  • Christmas Eve (10 - 4pm)
  • Christmas Day (CLOSED)
  • Boxing Day (CLOSED)
  • Sunday 27th (10 - 4pm)
  • Bank Holiday Monday (10 - 4pm)
  • Tuesday 29th (10 - 6pm)
  • Wednesday 30th (10 – 6pm)
  • New Year’s Eve (10 – 4pm)
  • New Year’s Day (CLOSED)
  • Saturday 2nd (10 – 6pm)
  • Sunday 3rd (10 – 4pm)

 

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