Delivery: Which delivery service do I require?
You have clicked the products you wish to purchase and your not sure if they correct delivery option is coming up or you want a quicker service. Can you change this; the answer is yes!
So you have been looking through our site and an Exotic Pet has caught your eye. You may be asking yourself, which delivery service should I use? Each Exotic Pet will need to be delivered in the safest way possible so we have put them into delivery categories:
- Inverts - Royal Mail Special Delivery 1pm
- Amphibians - Hand delivered or TNT Next Day
- Reptiles - Hand delivered or TNT Next Day
- Live Foods - 1st Class Post
- Frozen Foods - Royal Mail Special Delivery 1pm or TNT Next Day
- Dried Goods - 1st Class Post, Special Delivery 1pm or TNT Next Day
If you have ordered a Reptile or Amphibian that requires TNT, you will not be able to degrade your delivery to a Special Delivery. If you require this before 9am you can upgrade the TNT delivery as follows:
If you are purchasing dried good such as plastic tanks, books etc these will always show as 1st Class Post, but again you can upgrade to a Special Delivery or TNT if you wish. If you want to stay with a 1st Class Post, unfortunately, we can not guarantee a delivery time or refund/replace if any items are damaged during shipping!
If you have paid for your order and then realise you have clicked the wrong delivery service don't panic - email or call us ASAP and we will refund your account with Pet Points and correct the delivery. If we feel like you have clicked the wrong delivery option we will email you before shipping your order. Unfortunately, if the order has already been dispatched, you will still have to pay for the option you chose.
delivery, postage, tnt, royal mail, special delivery, 1st class post,
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