Order: Why is payment taken before I receive my order?
We must receive full payment before any order is processed and despatched.
Exotic-Pets.co.uk do not take or store you card details directly, therefore have to take payment at checkout stage. We use a company called Protx (http://www.protx.com/) who provide a secure online credit card and debit card payment system.
Once you have confirmed payment details at checkout, Protx proceed to take the amount from your bank account. This is debited immediately, but may take a few days to show in your account.
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