General: Why does it take so long for you to reply to my email?
We do our very best to reply as soon as possible.
The sheer amount of email can take us up to a full working day to reply to. The contact form is split into three sections.
- General Enquiry - for any enquiry that does not need an immediate answer.
- Sales Enquiry - for stock, trade and sales email (if you want to buy from or sell to us)
- Order Enquiry - strictly related to placed orders. You MUST include your order number to guarantee a quick response.
Please note; if you state the wrong Enquiry Type - it will delay your reply. Remember, you can always call us on 01246 568390.
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